24/7 Support for Critical Tickets

Our Team understands the local Chinese requirements

Quick Response Time

Monthly reporting will help you run your system smoothly

Easy to use, multilingual platform

Removes the need for you to staff this role

Our AMS Helpdesk provides your employees with simple, one-stop application maintenance after the go-live of your SAP System, ensuring that your SAP Users receive excellent support when they need it.

Apart from maintenance solutions we developed and offer a highly effective training system based on your demands and requirements – after all, skilled employees are the backbone of every successful venture.

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SAP Training

Training is one of the key success factors in every SAP project. hartung:consult ful lls this need with various proven training methods and tools. We offer standard and customized SAP Trainings at the customer’s site or on our own premises. Our quali ed instructors cover all technical and functional SAP courses.

Remote & On-Site Modifications

We handle so-called small projects, e.g. modifications to existing or development of new functions in Chinese and English remotely or on-site. After discussing the requirements with you, we will customize, develop and test these before handing them over.

Hosting

Our specialists host and monitor your SAP-Servers, storage, database and operating systems at our premises, easing the burden for your staff. hartung’s own application management employees provide expertise, increase your system’s ef ciency and performance while reducing costs and risks at the same time.

SNP Dragoman: Translations of in-house developments and customizing into all languages

Dragoman is a standard software application developed by SNP which makes it easy to manage translations of in-house developments and customizing texts. Individual process requirements make special add-ons to the standard SAP installation necessary at many companies.

In the event of global roll-outs, these in-house developments and customizing texts need to be translated in the respective country’s language. Due to the increase in coordination and time required, the resulting translation activities in the SAP systems and particularly within the addons developed in-house grow into a significant cost factor.

Download Dragoman Factsheet

Interested in Helpdesk Services?